Back to Home

Frequently Asked Questions

Find answers to common questions

Member
Member
Member

Getting Started

1 Is registration free on Esmiya?

Yes! Registration on Esmiya is completely free. You can create your profile, browse other profiles, and start connecting with potential matches without any cost.

2 How do I create my profile?

Simply click "Sign Up", enter your basic information, upload some photos, and write a short bio about yourself. Our guided process makes it easy to set up an attractive profile.

3 What age do I need to be to use Esmiya?

You must be at least 18 years old to use Esmiya. We verify all users to ensure a safe dating environment.

Communication

1 How can I communicate with others?

Once you match with someone, you can start chatting through our secure messaging system. Send text messages, photos, and voice messages to get to know your matches better.

2 Can I see who viewed my profile?

Yes! With our standard features, you can see who has viewed your profile recently. Premium members get additional insights about their viewers.

3 Are my conversations private?

Absolutely. All conversations are encrypted and only visible to you and your match. We take your privacy very seriously.

Matching

1 How does the matching system work?

Our smart algorithm considers your preferences, location, interests, and behavior patterns to suggest compatible matches. The more you use Esmiya, the better your matches become!

2 What happens when we both like each other?

It's a match! 🎉 You'll both be notified and can start chatting immediately. This mutual interest system ensures meaningful connections.

3 Can I undo a swipe?

Premium members can undo their last swipe if they accidentally passed on someone they were interested in.

Safety & Privacy

1 How does Esmiya protect my data?

We use industry-standard encryption, secure servers, and strict data protection policies in compliance with GDPR. Your personal information is never sold to third parties.

2 What if I encounter inappropriate behavior?

Use our Report button to flag any concerning content or behavior. Our safety team reviews all reports and takes appropriate action, including permanent bans for serious violations.

3 Can I hide my profile temporarily?

Yes, you can pause your profile visibility at any time from your settings. Your data remains safe, and you can reactivate whenever you're ready.

Premium Features

1 What extra features does Premium offer?

Premium includes unlimited likes, see who likes you, advanced filters, message read receipts, priority matching, boost visibility, and ad-free experience.

2 How do I cancel my subscription?

You can cancel your subscription anytime from your account settings. Your premium features will remain active until the end of your billing period.

Account

1 How do I delete my account?

Go to Settings > Account > Delete Account. Please note this action is permanent and all your data, matches, and conversations will be deleted.

2 I forgot my password. What should I do?

Click "Forgot Password" on the login page and enter your email. We'll send you a secure link to reset your password.

Still have questions?

Our support team is here to help you 24/7

Contact Support